Join the Velvet Loom Team for early access, exclusive offers, and styling inspo. Shop with confidence—our Velvet Promise includes easy returns & exchanges, secure checkout, and fast, friendly support.
24/7 customer service
We love our customers
Our team is available seven days a week to answer all your questions!
FAQs
Most orders ship in 1–3 business days and arrive in 7–14 business days depending on your location. We’ll email you a tracking link as soon as it’s on the way.
Yes—shop risk-free with our Velvet Promise: easy returns within 30 days on unworn items with tags. Start a return at contact@velvetloom.co.uk. Final-sale items and accessories may be excluded—see our full policy.
We’ll send a tracking link once your order ships.
Use our Fit Quiz on each product page for a 30-second, personalized recommendation.
Contact us within 2 hours at contact@velvetloom.co.uk and we’ll do our best. After that, your order may already be processing and changes aren’t guaranteed.